Limited Run Games has been entangled in controversy, facing criticism for using subpar media for game releases, privacy lawsuits, and delays in delivering collector's editions. Following the departure of former CEO Josh Fairhurst, the company is under new management that is keen to restore customer trust.
In a recent communication, Limited Run acknowledged past issues with unrealistic delivery dates, admitting that they had been overly optimistic. The company pledged to provide more accurate release dates moving forward, aiming to create a more transparent relationship with their customers during this transitional phase.
Players with pending orders have received a notification about the delays, underscoring the company's commitment to improving customer satisfaction and minimizing uncertainty in the future.